FAQs: Frequently Asked Questions
What is the returns policy?
Items for return or exchange must be returned within 15 days from the date of purchase.
The item must be unused, unwashed and in the same condition that you received it. It must also be in the original packaging.
Only items of the same style can be exchanged.
Personal care items, teethers, and rattles are exempt from being returned for hygiene reasons. Only regular priced items may be refunded, unfortunately, sale items cannot be refunded or exchanged.
Read the full returns policy here.
What are the shipping options?
Shipping c/o buyer
Buyer arranges for pick-up and delivery on their own. Contact mamafindsbliss@gmail.com to arrange for this.
Standard shipping within Metro Manila, Philippines
PHP100, 3-5 business days. Free shipping for orders PHP2,000 and above.
Standard domestic shipping outside of Metro Manila, Philippines
PHP175, 5-7 business days. Free shipping for orders PHP2,000 and above.
International shipping outside of the Philippines
PHP2,500, 7-21 business days depending on the destination country.
Read the full shipping policy here.
What are the international taxes, duties, etc. that I have to pay?
Import duties and taxes for international shipments may be liable to be paid upon arrival in the destination country. This varies by country, and MAMA FINDS BLISS PH ONLINE SHOP encourages you to be aware of these potential costs before placing an order with us. If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to MAMA FINDS BLISS PH ONLINE SHOP at the customer's expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
Read the full shipping policy here.
When will I receive my order?
Transit Time Domestically
In general, shipments within Metro Manila are in transit within 3 - 5 working days while domestic shipments outside of Metro Manila are in transit for 5 - 7 working days.
Transit Time Internationally
Generally, orders shipped internationally are in transit for 7 - 21 working days. This varies greatly depending on the destination country. We are able to offer a more specific estimate upon order processing.
Dispatch Time
Orders are usually dispatched within 2 business days of payment of the order. Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
Read the full shipping policy here.
What do I do if I never received my order?
Process for parcel lost in transit
Contact mamafindsbliss@gmail.com to notify us of the situation.
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
Read the full shipping policy here.
What do I do if I received a defective order?
Process for parcel damaged in-transit
Contact mamafindsbliss@gmail.com to notify us of the situation.
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
Read the full shipping policy here.
How do I make changes to an order I’ve already placed?
Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our returns policy.
How do I contact your company if my question isn’t answered here?
For all customer service inquiries, please email us at mafindsbliss@gmail.com.